After you submit your documents, the pending badge can stay on the screen while the upload looks complete. The most common cause is that the file is a photo of a photo, or the corners of the card are cropped.
Identity verification stuck or documents rejected
You see a pending review message, and the upload button stays greyed out. The usual reasons for rejection are easy to fix.
- The photo is blurry, dark, or taken at an angle.
- Only one side of the ID is shown, or the edges are cut off.
- The name on the document does not match the name on the account.
- An expired ID or proof of address older than the accepted period is sent.
- The file format is not supported, or the file is too large.
- Take new photos in daylight, with the full document inside the frame.
- Place the ID on a flat surface and keep your fingers out of the picture.
- Upload both sides of the ID if it has information on the back.
- Use a proof of address that shows your full name and address clearly.
- Make sure the address matches the one you entered in your profile.
- Save images as JPG or PNG and keep each file under the size cap.
- Submit each document only once; duplicates slow the review.
- Wait for the review to finish before uploading again.
- If a document was rejected, read the reason shown next to it.
- Fix only the issue mentioned; do not resend everything.
- Use the same name spelling on every document and in your profile.
- If your ID has a middle name, include it in your profile too.
- For proof of address, use a bill or bank letter in your name.
- Do not edit or crop the document image after taking it.
- Upload from the phone browser if the desktop upload fails.
- Keep the confirmation message until the status changes to verified.
Contact support when your documents have been pending for a long time with no change and no rejection reason.
Login fails or the account locks after wrong attempts
You enter your password and get an error, or a message says the account is locked. This usually starts with a typing error or an old password saved in the browser.
- Caps Lock is on, or the keyboard layout changed.
- The browser autofills a password you saved before a change.
- Too many wrong tries in a row triggered a temporary lock.
- You are trying to log in on a device or network that looks new.
- The email address was typed with an extra space or the wrong domain.
- Type the password by hand instead of using autofill.
- Check Caps Lock and try the password again.
- Use the show-password option to see what you are typing.
- Clear the saved password for the site in your browser.
- If you changed your password, use the newest one.
- Use the password reset link sent to your email.
- Open the reset link in the same browser you will use to log in.
- Set a new password you have not used on other sites.
- After a lock, wait for the lock period to pass before trying again.
- Do not keep pressing login during the lock; it can extend it.
- Turn off any VPN or proxy, then try again.
- Try a different browser or a private window.
- On mobile, use the browser instead of a saved home-screen shortcut.
- Check that your email inbox is not filtering messages from the site.
- Log in from a network you have used before.
- If a one-time code is requested, enter it before it expires.
Contact support when the reset email never arrives and the lock does not clear after the stated period.
Welcome bonus or free spins missing after deposit
The deposit shows as completed, but the bonus balance or the free spins do not appear. Most cases come from a missed step in the bonus flow.
- The bonus code was not entered, or was typed with a space.
- The deposit was made before the bonus was selected.
- The bonus was already claimed on an earlier deposit.
- The deposit method used is excluded from the offer.
- The bonus is tied to a minimum deposit that was not met.
- Open your bonus history and look for the offer status.
- Check whether the bonus is marked active, used, or expired.
- Compare the deposit amount with the minimum stated for the offer.
- Enter the bonus code in the bonus field before confirming the deposit.
- Type the code in capitals without spaces.
- Select the bonus first, then make the deposit in the same session.
- If you deposited without a code, contact support before playing further.
- Do not spend the deposited funds while the bonus is unresolved.
- For the https://yukongoldcasino-ca.org welcome offer, follow the order shown on the promotion page.
- Check that your account email is verified, as some offers require it.
- Log out and back in to refresh the bonus balance.
- Look for the free spins inside the game, not in the cashier.
- Open the named game; spins are often tied to one title.
- If the spins show zero, close the game and reopen it.
- Keep a screenshot of the deposit confirmation and the bonus status.
- Note the time of the deposit to help support trace it.
Contact support when the bonus history shows no record of the offer after a qualifying deposit.
Withdrawal pending longer than expected
The withdrawal status stays pending and the funds are still not in your account. A pending withdrawal often waits on a check that has not been completed.
- Identity verification is not finished on the account.
- The withdrawal was requested before the deposit cleared.
- The payout details do not match the account name.
- Bonus playthrough is still active on the balance.
- A recent password or detail change placed a hold on payouts.
- Check the status of your identity verification first.
- Complete any document request that is still open.
- Confirm the payout method is in your own name.
- Check that the account number or wallet address is correct.
- Look at your bonus balance; active bonus funds can hold the payout.
- Finish any remaining playthrough before requesting again.
- Cancel and resubmit the request only if the details were wrong.
- Do not create a second request while the first is pending.
- Avoid changing your password during a pending withdrawal.
- Keep the deposit confirmation for the funds you are withdrawing.
- Use the same method for deposit and withdrawal where required.
- Check your email for a request for extra information.
- Reply to that email with the exact documents requested.
- Note the reference number of the withdrawal request.
- Wait for the review to finish before contacting support.
- If the status changes to approved, allow time for your bank to show it.
Contact support when the withdrawal stays pending after verification is complete and no request for information has arrived.
Keep your profile name, address, and payment details identical everywhere, and upload clear documents the first time; that one habit removes most delays players face at Casino Yukon Gold.